Singapore-based travel company World Express, founded in 1969, has become a market leader in Singapore’s inbound tourism and destination management sector. Recognized as Best DMC (Asia) at the M&C Asia Stella Awards 2023, World Express has navigated the evolving Singapore tourism narrative, and its success reflects a deep commitment to principles and providing top-notch destination services.
Despite the challenges posed by the COVID-19 pandemic, World Express found growth opportunities, particularly in the cruising segment, which gained popularity among Singapore’s travel population. The MICE (Meetings, Incentives, Conferences, and Exhibitions) segment rebounded early from the pandemic, and there was an increased demand for customized experiences in the post-pandemic landscape.
As the company celebrated its 50th anniversary in 2019, Managing Director Darren Tan was poised for the next phase of growth. The pandemic prompted a significant transformation, but it also presented new opportunities. Tan emphasized a “crystallized vision” for the company, focusing on fortifying three core business pillars: MICE, leisure, and cruise. Notably, Tan prioritized talent recruitment and retention.
The recent appointments of industry experts Kathryn Loh as Director of MICE and Corporate Development and Eunice Chua as Advisor reinforce World Express’ MICE department. With a strengthened management team, including seasoned professionals and experienced executives, Tan is optimistic about the company’s future growth. World Express is committed to cultivating a new generation of DMC experts and adapting to the changing landscape of Singapore’s travel and tourism industry.
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